Refunds & Returns Policy
Order cancellationWe are unable to cancel oders and issue refunds once the packaging and shipping process has started. However, if you contact us quickly after making the order, we can cancel your order and refund your money!
RefundsYour satisfaction is our #1 priority. If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item or if there are defects in the products, you can definitely request a refund or a reshipment within a WEEK OF RECEIVING. Unfortunately, there are strictly no returns otherwise.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Starcat.space(i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Starcat.space
*You can submit refund requests within 7 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us pageIf you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.